How To Convert Prospects To Customers

Published: 20th June 2010
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Do you know how to convert leads to sales? Many business owners are capable of generating leads but are inexperienced on how to translate them into sales. Converting leads into sales can be tricky, it's not just about developing raw leads into qualified leads and dumping the ones you can't qualify immediately. It's about nurturing relationships. Successful marketing is obtaining and retaining customers. To sell your product or service, you must first have prospects then to increase your revenues, you must turn those prospects into repeat customers. Seventy percent of all sales are made on the 5th contact or later which means people don't buy the first time they see your product or service. This means it is critical to cultivate a relationship with your prospects to ensure repeated contact with you and your marketing message.

Ultimately, your focus is about attracting and engaging leads so you can identify the best ones, convert them into sales, and nurture the ones who just aren't ready to buy.

A system of ongoing communication and a continuous exchange of information are essential for effective lead nurturing. As with all relationships, trust is the basis for all good communication. Prospects want to feel as if they know you and know that you can help them. It's easy to establish a relationship with your prospects through an effective opt-in email campaign. Setting up an autoresponder message is a key first step to effectively using opt-in email to grow your business. Live phone dialog, however, is the most effective form of follow-up because prospects feel they know you and this is a solid way to build a relationship with them. Trust and credibility can be built also by offering useful content in an online newsletter. Providing your prospects with free, high-quality, informative articles over time will help transform them from strangers to friends. Establishing a strong relationship with your prospects will provide you with valuable facts on how to direct your marketing towards clearly defined conversion goals.


Segmenting your audience into groups based on key attributes such as specific and specialized need and specific behavior let you target the right people at the right time.
As a small business owner on a tight budget, you can increase sales by simply improving your conversion rate. Many businesses continue to spend more money on advertising and marketing while ignoring this simple money making tactic. It's best to improve your conversion rate, have lower cost of sales, and achieve a better return on all your lead generation investments. Now that you're equipped with lead conversion tools it time to start implementing.

What strategies or tactics are you using to convert prospects to customers?

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